Effective Date: [INSERT: effective date] | Last Updated: [INSERT: last updated date]
Governed by India’s Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology Act 2000.
1. Who We Are
Weej Wala™ is the consumer brand of EVCS Solutions Pvt Ltd, a company incorporated under the Companies Act 2013 and registered at [INSERT: company registered address]. References to “Weej Wala”, “we”, “us”, or “our” in this policy refer to EVCS Solutions Pvt Ltd.
We operate weejwala.com (the “Website”) and the EV charging services provided through it, including partner onboarding, driver support, and information services related to our EV charging network.
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our Website, contact us, or engage with our services. It applies to all visitors, enquirers, partners, and EV drivers who interact with Weej Wala online or through our services.
3. What Personal Data We Collect
Data you provide directly:
- Name, company name, phone number, email address, and city — when you submit a partner or contact enquiry
- Location, property type, and business description — when you register interest in a partnership
- Vehicle registration details and charging session data — when you use Weej Wala EV charging stations as a driver
- Any other information you choose to include in messages or enquiry forms
Data collected automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and navigation patterns
- Referral source (how you arrived at our Website)
- Cookies and similar tracking technologies (see Section 7 below)
4.How We Use Your Personal Data
- To respond to your enquiry — processing and responding to partner, driver, or press enquiries
- To conduct site assessments — scheduling and conducting free site assessments for prospective partners
- To manage partnerships — onboarding, operating, and managing the ongoing partner relationship
- To operate EV charging services — managing charging sessions, authentication, and payment processing through IONAGE
- To send you information you have requested — newsletter subscriptions, product updates, or ROI calculator notifications
- To improve our Website and services — analysing anonymised usage patterns
- To comply with legal obligations — responding to lawful requests from regulatory and law enforcement authorities
- To protect our rights — detecting and preventing fraud, security incidents, or violations of our Terms of Use
5. Legal Basis for Processing
- Consent — where you have clearly agreed to the processing
- Contractual necessity — where processing is necessary to perform a contract with you
- Legitimate interests — where we have a genuine and proportionate interest
- Legal obligation — where we are required to process your data to comply with applicable Indian law
6. Who We Share Your Personal Data With
- IONAGE — for managing charging stations, sessions, and driver accounts as a data processor.
- Chargeway / Sterling Green Power Solutions — limited technical data for warranty, maintenance, or technical support purposes.
- Installation and operations partners — site-specific information for conducting site assessments and installations in MMR.
- Legal and regulatory authorities — where required by law, court order, or regulatory authority.
- Professional advisors — legal, accounting, or audit professionals, subject to confidentiality obligations.
7. Cookies
Our Website uses cookies and similar tracking technologies to ensure the Website functions correctly; understand how visitors use the Website (analytics cookies — typically anonymised); and remember your preferences.
You can manage your cookie preferences through your browser settings. [INSERT: Cookie consent management tool details if applicable]
8. Data Retention
- Enquiry data — retained for the duration of the potential partnership assessment, plus a reasonable period thereafter.
- Partner data — retained for the duration of the active partnership and for [INSERT: retention period, e.g. 7 years] thereafter.
- Driver charging session data — retained as required for billing, dispute resolution, and legal compliance.
- Website analytics data — typically retained in anonymised form.
9. Your Rights
Under India’s Digital Personal Data Protection Act 2023, you have the right to: access your personal data; request correction of inaccurate or incomplete data; request erasure of your personal data in certain circumstances; and raise a complaint or concern about our data processing practices.
To exercise any of these rights, please contact our Data Officer at: [INSERT: data officer email address]
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. In the event of a personal data breach, we will notify you and the relevant regulatory authority in accordance with applicable law.
11. Children's Privacy
Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.
12. Grievance Officer
- Name: [INSERT: Grievance Officer name]
- Email: [INSERT: data officer email]
- Company: EVCS Solutions Pvt Ltd
- Address: [INSERT: company registered address]
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page.
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